Returns & Exchanges

At Amoryna, your happiness is our priority. We want you to absolutely love your jewelry, which is why we offer a hassle-free 30-day return policy.

💛 OUR PROMISE TO YOU

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund—no questions asked.

We also offer free exchanges if you'd like to try a different style, size, or color.

✓ WHAT YOU CAN RETURN

Eligible for Return:

  • ✓ Any unworn jewelry in original condition

  • ✓ Items with original tags attached

  • ✓ Jewelry in original packaging

  • ✓ Items purchased within the last 30 days

Not Eligible for Return:

  • ✗ Worn or damaged jewelry

  • ✗ Items without original tags

  • ✗ Personalized or custom-engraved items

  • ✗ Pierced earrings (for hygiene reasons, unless defective)

  • ✗ Items purchased over 30 days ago

  • ✗ Final sale items (if applicable, clearly marked at purchase)

🔄 HOW TO RETURN AN ITEM

It's Easy! Just Follow These Steps:

Step 1: Contact Us

Email us at info@amoryna.com within 30 days of delivery with:

  • Your order number (found in your confirmation email)

  • The item(s) you'd like to return

  • Reason for return (optional but helpful for us to improve!)

Step 2: Receive Your Return Label

Within 24 hours, we'll email you:

  • A prepaid return shipping label

  • Return instructions

  • Return authorization number

Returns are FREE! We cover the cost of return shipping.

Step 3: Pack Your Item

  • Place jewelry back in original packaging

  • Include original tags (must be attached)

  • Print and attach the return label to the outside of the package

  • Do NOT include a return label inside the package

Packing Tips:

  • Use original box/pouch if possible

  • Secure the box inside a shipping envelope or box

  • Make sure jewelry cannot move around during shipping

  • Keep your tracking number for your records

Step 4: Ship It Back

Drop off your package at:

  • USPS Post Office

  • FedEx location

  • UPS Store

  • Or schedule a pickup

International Returns: Use the prepaid label provided. If unavailable in your country, we'll provide instructions and reimburse standard return shipping costs.

Step 5: Receive Your Refund

Once we receive your return:

  • We'll inspect it within 2 business days

  • Your refund will be processed within 5-7 business days

  • Refund will go to your original payment method

  • You'll receive an email confirmation

💰 REFUND INFORMATION

Refund Timeline

Total Refund Time: 7-14 days from when you ship the return

  • Return Transit: 5-10 business days for return to reach us

  • Inspection: 1-2 business days upon receipt

  • Refund Processing: 5-7 business days to appear in your account

Refund Method:

  • Same payment method used for purchase

  • Credit/debit cards: 5-7 business days

  • PayPal: 3-5 business days

  • Shop Pay: 3-5 business days

What's Refunded

You'll receive:

  • ✓ Full product price

  • ✓ Original shipping cost (if item was defective or we made an error)

You won't be refunded for:

  • ✗ Return shipping (we provide free prepaid label, but if you choose to use your own shipping, we cannot reimburse)

  • ✗ Expedited shipping upgrades (if applicable)

Partial Refunds

In some cases, we may issue a partial refund for:

  • Items returned without original packaging or tags

  • Items showing signs of wear or use

  • Items returned after 30-day window (at our discretion)

We'll always contact you before issuing a partial refund.

🔄 EXCHANGES

Want a different size, color, or style?

Exchanges are easy and FREE!

How to Exchange

  1. Email us at info@amoryna.com with:

    • Order number

    • Item you want to exchange

    • Item you'd like instead

  2. We'll send you:

    • Prepaid return label for original item

    • Order confirmation for new item

  3. Ship the original item back using the prepaid label

  4. We'll ship your new item as soon as we receive your return

Exchange Options

You can exchange for:

  • Different size (if applicable)

  • Different color/metal

  • Different style (any item of equal or greater value)

  • Store credit

Exchange Processing Time:

  • We ship your new item within 1-2 business days of receiving your return

  • Total exchange time: approximately 2-3 weeks

Price Differences:

  • Higher price: Pay the difference

  • Lower price: Receive store credit for the difference

🎁 GIFT RETURNS

Received a gift that isn't quite right?

We understand! Gift recipients can return or exchange items too.

How It Works:

  1. Contact us at info@amoryna.com with the order number (if you have it)

  2. We'll send a prepaid return label

  3. Return the item following normal procedures

Refund Options for Gifts:

  • Store credit (default for gift returns)

  • Refund to original purchaser (with their permission)

  • Exchange for a different item

Don't have the order number? No problem! Provide an approximate purchase date and description of the item, and we'll locate your order.

⚠️ DAMAGED OR DEFECTIVE ITEMS

Received damaged or defective jewelry?

We're so sorry! We'll make it right immediately.

What to Do

  1. Don't use or wear the item

  2. Take photos of:

    • The damaged jewelry

    • The packaging (if damaged)

    • Any defects or issues

  3. Contact us immediately at info@amoryna.com with photos and order number

Our Resolution

We'll offer your choice of:

  • Immediate replacement (shipped within 1 business day)

  • Full refund (processed immediately)

  • Store credit (plus bonus credit as an apology)

You don't have to return defective items unless we request them for quality control purposes.

Covered Under Warranty: All defects, damage, tarnishing, or breakage within 2 years of purchase are covered by our warranty. See our Warranty Policy for details.

🚫 NON-RETURNABLE ITEMS

The following items cannot be returned:

Personalized Items

  • Custom engraved jewelry

  • Personalized name necklaces

  • Custom birthstone combinations

  • Made-to-order pieces

Exceptions: If we made an error or item is defective

Hygiene Items

  • Pierced earrings (unless defective)

  • Body jewelry

Your safety is our priority

Final Sale Items

  • Items marked "Final Sale" at time of purchase

  • Clearance items (if marked non-returnable)

  • Limited edition pieces (if marked non-returnable)

💎 QUALITY ISSUES & DEFECTS

We take quality seriously.

If you experience any issues with your jewelry:

Tarnishing

  • Covered under 2-year warranty

  • We'll replace or refund

Breakage

  • Covered under 2-year warranty if due to defect

  • Not covered if due to misuse or accident

Missing Stones/Pieces

  • Covered under 2-year warranty

  • We'll repair or replace

Allergic Reactions

  • All our jewelry is hypoallergenic

  • If you experience a reaction, we'll offer a full refund

Contact us at info@amoryna.com for any quality issues.

🌍 INTERNATIONAL RETURNS

Returning from outside the USA?

We accept international returns with the same 30-day policy!

How It Works

  1. Contact us at info@amoryna.com

  2. We'll provide:

    • Return instructions

    • Prepaid label (if available in your country)

    • OR reimbursement for standard return shipping

  3. Ship using standard postal service (not express)

  4. We'll refund shipping costs up to $15 USD if prepaid labels aren't available

Important Notes:

  • Use tracked shipping when possible

  • Declare accurate value on customs forms

  • You're responsible for any return customs duties (though rarely charged)

  • International returns may take 3-4 weeks total

📧 RETURN STATUS UPDATES

Track your return every step:

You'll receive emails when:

  1. ✉️ We receive your return request

  2. ✉️ We send your prepaid label

  3. ✉️ We receive your returned item

  4. ✉️ Your return is approved

  5. ✉️ Your refund is processed

Questions about your return status? Email info@amoryna.com with your order number anytime!

⏰ RETURN TIMEFRAMES

Important Dates to Remember:

30-Day Return Window:

  • Starts from delivery date (not order date)

  • You have 30 days from receiving your order to initiate a return

  • After 30 days, returns are not accepted (unless defective under warranty)

How to Calculate:

  • Order delivered: January 1st

  • Return window ends: January 31st

  • Must contact us by January 31st

  • Can ship the return after that date

🎯 RETURN REASONS

We'd love to know why you're returning (but it's optional!):

This helps us improve:

  • Too small/too large

  • Different than expected

  • Quality concerns

  • Found a better price elsewhere

  • Changed my mind

  • Received as unwanted gift

  • Other

Your feedback makes us better! Honest reviews help us improve our products and service.

💳 STORE CREDIT OPTION

Prefer store credit instead of a refund?

Benefits:

  • ✨ Get 10% bonus credit on returns

  • ✨ No expiration date

  • ✨ Stackable with sales and promotions

  • ✨ Transferable to friends/family

Example:

  • Return $100 item → Get $110 store credit

To request store credit: Mention it when initiating your return.

🛡️ OUR 2-YEAR WARRANTY

Beyond the 30-day return window, you're still protected!

All jewelry is covered by our 2-year warranty against:

  • Manufacturing defects

  • Tarnishing or discoloration

  • Chain or clasp breakage

  • Stone loss or damage

After 30 days but within 2 years:

See our full Warranty Policy for details.

📞 NEED HELP WITH A RETURN?

We're here for you!

Email: info@amoryna.com Response Time: Within 24 hours

Include in your email:

  • Order number

  • Item you want to return

  • Reason (optional)

  • Any questions or concerns

Common Questions:

  • How do I return an item?

  • Where's my refund?

  • Can I exchange for a different item?

  • Can I return a gift?

  • What if my item is damaged?

We'll respond quickly with clear instructions!

📋 RETURN CHECKLIST

Before sending your return:

□ Contact us at info@amoryna.com to request return label □ Return is within 30 days of delivery □ Item is unworn and in original condition □ Original tags are attached □ Item is in original packaging □ Return label is attached to OUTSIDE of package □ You've kept your tracking number

❓ FREQUENTLY ASKED QUESTIONS

How long do I have to return an item?

30 days from the date you receive your order.

Do I have to pay for return shipping?

No! We provide a free prepaid return label.

Can I return jewelry without the original packaging?

We prefer original packaging, but contact us and we'll work it out.

What if I lost the tags?

Contact us—we may still accept the return if the item is clearly unworn.

How long does a refund take?

7-14 days total (including return shipping time).

Can I return a gift?

Yes! You'll receive store credit unless the original purchaser approves a refund.

Can I return sale items?

Yes, our 30-day return policy applies to all items unless marked "Final Sale."

What if my item breaks after 30 days?

Contact us! You're covered under our 2-year warranty.

Can I exchange for a different size?

Yes! Exchanges are free and easy—just email us.

I ordered the wrong item. Can I return it?

Absolutely! That's what our 30-day policy is for.

🌟 OUR COMMITMENT

Your Satisfaction Guaranteed

We're not happy unless you're happy. If something isn't right, we'll do everything we can to make it right.

That's our promise.

Questions about returns or exchanges?

Email us anytime: info@amoryna.com

We're here to help make your return experience as smooth as possible!